Is your Hive Hub offline?
- Yes
Which Hive Hub do you have?
- Nano2
Are there any lights on your Nano2 Hub?
- No
Has this resolved your issue?
- Yes
Is your download speed above 5.0 Mbps
- No
- Yes
Has a Full Network Restart Resolved your issue?
- Yes
- No
Has trying a new Ethernet cable or port resolved your issue?
- Hub 360
Are there any lights on the top of your Hub 360?
- No
Is there power supply to your Hub 360?
- Yes
Has restarting your Hub 360 resolved the issue?
- Yes
- No
Has performing a full network restart resolved the issue?
- Yes
- No
Has following the Change Wi-Fi steps on the Hive App resolved your issue?
- Yes
- No
Has changing to Bluetooth mode and following the Change Wi-Fi steps resolved your issue?
- Yes
- No
Is your internet speed above 5.0Mbps?
- No
- Yes
- Nano3
Are there any lights on your Nano3 Hub?
- No
Has this resolved your issue?
- Yes
Is your download speed above 5.0 Mbps?
- No
- Yes
Are You Connecting Your Hive Nano 3 Hub Connected by Ethernet cable or by Wi-Fi?
- Ethernet
Has a Full Network Restart Resolved your issue?
- Yes
- No
Has trying a new Ethernet cable or port resolved your issue?
- Wi-Fi
Has restarting your Nano3 Hub resolved the issue?
- Yes
- No
Has performing a full network restart resolved the issue?
- Yes
- No
Has following the Change Wi-Fi steps on the Hive App resolved your issue?
- No
Is the light switch/mains power socket switched on?
- Yes
Does the Hive Light illuminate?
- Yes
Has turning your Hive Light on and off again resolved your issue?
- Yes
- No
Press Next when your Hive Hub is in the optimum position.
- Next
Has resetting your Hive Light resolved your issue?
- Yes
- No
Has moving your Hive Light to a different fitting resolved your issue?
- Yes
- No
Has resetting your Hive Light resolved your issue?
- No
- No
Has turning the Hive Light on at the mains resolved the issue?