Look Ahead: Different Hive Hub Models

Which Hive Hub do you have?

• Nano2

  Are there any lights on your Nano2 Hub?

  • No

    Has this resolved your issue?

    • Yes
    • No
  • Yes

    Is your download speed above 5.0 Mbps

    • No
    • Yes

      Has a Full Network Restart Resolved your issue?

      • Yes
      • No

        Has trying a new Ethernet cable or port resolved your issue?

        • Yes
        • No
• Hub 360

  Are there any lights on the top of your Hub 360?

  • No

    Is there power supply to your Hub 360?

    • Yes

      Has restarting your Hub 360 resolved the issue?

      • Yes
      • No

        Has performing a full network restart resolved the issue?

        • Yes
        • No

          Has following the Change Wi-Fi steps on the Hive App resolved your issue?

          • Yes
          • No

            Has changing to Bluetooth mode and following the Change Wi-Fi steps resolved your issue?

            • Yes
            • No

              Is your internet speed above 5.0Mbps?

              • No
              • Yes
    • No
  • Yes
• Nano3

  Are there any lights on your Nano3 Hub?

  • No

    Has this resolved your issue?

    • Yes
    • No
  • Yes

    Is your download speed above 5.0 Mbps?

    • No
    • Yes

      Are You Connecting Your Hive Nano 3 Hub Connected by Ethernet cable or by Wi-Fi?

      • Ethernet

        Has a Full Network Restart Resolved your issue?

        • Yes
        • No

          Has trying a new Ethernet cable or port resolved your issue?

          • Yes
          • No
      • Wi-Fi

        Has restarting your Nano3 Hub resolved the issue?

        • Yes
        • No

          Has performing a full network restart resolved the issue?

          • Yes
          • No

            Has following the Change Wi-Fi steps on the Hive App resolved your issue?

            • Yes
            • No