Look Ahead: Checking the Lights on Your Hub 360

Are there any lights on the top of your Hub 360?

• No

  Is there power supply to your Hub 360?

  • Yes

    Has restarting your Hub 360 resolved the issue?

    • Yes
    • No

      Has performing a full network restart resolved the issue?

      • Yes
      • No

        Has following the Change Wi-Fi steps on the Hive App resolved your issue?

        • Yes
        • No

          Has changing to Bluetooth mode and following the Change Wi-Fi steps resolved your issue?

          • Yes
          • No

            Is your internet speed above 5.0Mbps?

            • No
            • Yes
  • No
• Yes