Look Ahead: Hive Heating Offline

Which devices are showing as offline?

• Hub Offline

  Which Hive Hub do you have?

  • Nano2

    Are there any lights on your Nano2 Hub?

    • No

      Has this resolved your issue?

      • Yes
      • No
    • Yes

      Is your download speed above 5.0 Mbps

      • No
      • Yes

        Has a Full Network Restart Resolved your issue?

        • Yes
        • No

          Has trying a new Ethernet cable or port resolved your issue?

          • Yes
          • No
  • Hub 360

    Are there any lights on the top of your Hub 360?

    • No

      Is there power supply to your Hub 360?

      • Yes

        Has restarting your Hub 360 resolved the issue?

        • Yes
        • No

          Has performing a full network restart resolved the issue?

          • Yes
          • No

            Has following the Change Wi-Fi steps on the Hive App resolved your issue?

            • Yes
            • No

              Has changing to Bluetooth mode and following the Change Wi-Fi steps resolved your issue?

              • Yes
              • No

                Is your internet speed above 5.0Mbps?

                • No
                • Yes
      • No
    • Yes
  • Nano3

    Are there any lights on your Nano3 Hub?

    • No

      Has this resolved your issue?

      • Yes
      • No
    • Yes

      Is your download speed above 5.0 Mbps?

      • No
      • Yes

        Are You Connecting Your Hive Nano 3 Hub Connected by Ethernet cable or by Wi-Fi?

        • Ethernet

          Has a Full Network Restart Resolved your issue?

          • Yes
          • No

            Has trying a new Ethernet cable or port resolved your issue?

            • Yes
            • No
        • Wi-Fi

          Has restarting your Nano3 Hub resolved the issue?

          • Yes
          • No

            Has performing a full network restart resolved the issue?

            • Yes
            • No

              Has following the Change Wi-Fi steps on the Hive App resolved your issue?

              • Yes
              • No
• Receiver Offline

  Are there any lights on your receiver?

  • No

    Has this resolved your issue?

    • Yes
    • No
  • Yes

    Do You Have A Hive Hub?

    • Yes

      Press Next when your Hive Hub is in the optimum position

      • Next

        Which model of Hive Thermostat do you have?

        • Hive 1 Thermostat

          Did power cycling your Hive 1 Thermostat resolve your issue?

          • Yes
          • No

            Did resetting your hive1 thermostat resolve your issue?

            • Yes
            • No
        • Hive 2 Thermostat

          Did power cycling your Hive 2 Thermostat resolve your issue?

          • Yes
          • No

            Did resetting your Hive 2 Thermostat resolve your issue?

            • No
            • Yes
        • Hive Thermostat Mini

          Did power cycling your Hive Thermostat Mini resolve your issue?

          • Yes
          • No

            Did resetting your Hive Thermostat Mini resolve your issue?

            • Yes
            • No
        • Hive Wired Thermostat

          Has power cycling your Hive Wired Thermostat resolved your issue?

          • Yes
          • No

            Has resetting your Hive Wired Thermostat resolved your issue?

            • Yes
            • No
    • No

      Which model of Hive Thermostat do you have?

      • Hive 1 Thermostat

        Did power cycling your Hive 1 Thermostat resolve your issue?

        • Yes
        • No

          Did resetting your hive1 thermostat resolve your issue?

          • Yes
          • No
      • Hive 2 Thermostat

        Did Power Cycling your hive 2 thermostat resolve your issue?

        • Yes
        • No

          Did resetting your Hive 2 Thermostat resolve your issue?

          • Yes
          • No
      • Hive Thermostat Mini

        Did power cycling your Hive Thermostat Mini resolve your issue?

        • Yes
        • No

          Did resetting your Hive Thermostat Mini resolve your issue?

          • Yes
          • No
      • Hive Wired Thermostat

        Did power cycling your Hive Wired Thermostat resolve your issue?

        • Yes
        • No

          Did resetting your Hive Wired Thermostat resolve your issue?

          • Yes
          • No
• Receiver & Thermostat Offline
• Thermostat Offline
• All Showing as Online