Are there any lights on your Nano3 Hub?
  • No
    Has this resolved your issue?
  • Yes
    Is your download speed above 5.0 Mbps?
    • No
    • Yes
      Are You Connecting Your Hive Nano 3 Hub Connected by Ethernet cable or by Wi-Fi?
      • Ethernet
        Has a Full Network Restart Resolved your issue?
        • Yes
        • No
          Has trying a new Ethernet cable or port resolved your issue?
      • Wi-Fi
        Has restarting your Nano3 Hub resolved the issue?
        • Yes
        • No
          Has performing a full network restart resolved the issue?
          • Yes
          • No
            Has following the Change Wi-Fi steps on the Hive App resolved your issue?