Look Ahead: No Heating or Hot Water Troubleshooting

What colour is the status light on your Hive Receiver?

• Solid Red

  Do You Have A Hive Hub?

  • Yes

    Press Next when your Hive Hub is in the optimum position

    • Next

      Which model of Hive Thermostat do you have?

      • Hive 1 Thermostat

        Did power cycling your Hive 1 Thermostat resolve your issue?

        • Yes
        • No

          Did resetting your hive1 thermostat resolve your issue?

          • Yes
          • No
      • Hive 2 Thermostat

        Did power cycling your Hive 2 Thermostat resolve your issue?

        • Yes
        • No

          Did resetting your Hive 2 Thermostat resolve your issue?

          • Yes
          • No
      • Hive Thermostat Mini

        Did power cycling your Hive Thermostat Mini resolve your issue?

        • Yes
        • No

          Did resetting your Hive Thermostat Mini resolve your issue?

          • Yes
          • No
      • Hive Wired Thermostat

        Has power cycling your Hive Wired Thermostat resolved your issue?

        • Yes
        • No

          Has resetting your Hive Wired Thermostat resolved your issue?

          • Yes
          • No
  • No

    Which model of Hive Thermostat do you have?

    • Hive 1 Thermostat

      Did power cycling your Hive 1 Thermostat resolve your issue?

      • Yes
      • No

        Did resetting your hive1 thermostat resolve your issue?

        • Yes
        • No
    • Hive 2 Thermostat

      Did Power Cycling your hive 2 thermostat resolve your issue?

      • Yes
      • No

        Did resetting your Hive 2 Thermostat resolve your issue?

        • Yes
        • No
    • Hive Thermostat Mini

      Did power cycling your Hive Thermostat Mini resolve your issue?

      • Yes
      • No

        Did resetting your Hive Thermostat Mini resolve your issue?

        • Yes
        • No
    • Hive Wired Thermostat

      Did power cycling your Hive Wired Thermostat resolve your issue?

      • Yes
      • No

        Did resetting your Hive Wired Thermostat resolve your issue?

        • Yes
        • No
• Amber/Pink/White
• No Light

  Has this resolved your issue?

  • Yes
  • No

    Is there power to your boiler?

    • No
    • Yes
• Green/Blue

  Does the green light below the heating symbol come on?

  • Yes
  • No