Look Ahead: Heating Status

Is your Hive Heating Offline?

• Heating Offline

  Which devices are showing as offline?

  • Hub Offline

    Which Hive Hub do you have?

    • Nano2

      Are there any lights on your Nano2 Hub?

      • No

        Has this resolved your issue?

        • Yes
        • No
      • Yes

        Is your download speed above 5.0 Mbps

        • No
        • Yes

          Has a Full Network Restart Resolved your issue?

          • Yes
          • No

            Has trying a new Ethernet cable or port resolved your issue?

            • Yes
            • No
    • Hub 360

      Are there any lights on the top of your Hub 360?

      • No

        Is there power supply to your Hub 360?

        • Yes

          Has restarting your Hub 360 resolved the issue?

          • Yes
          • No

            Has performing a full network restart resolved the issue?

            • Yes
            • No

              Has following the Change Wi-Fi steps on the Hive App resolved your issue?

              • Yes
              • No

                Has changing to Bluetooth mode and following the Change Wi-Fi steps resolved your issue?

                • Yes
                • No

                  Is your internet speed above 5.0Mbps?

                  • No
                  • Yes
        • No
      • Yes
    • Nano3

      Are there any lights on your Nano3 Hub?

      • No

        Has this resolved your issue?

        • Yes
        • No
      • Yes

        Is your download speed above 5.0 Mbps?

        • No
        • Yes

          Are You Connecting Your Hive Nano 3 Hub Connected by Ethernet cable or by Wi-Fi?

          • Ethernet

            Has a Full Network Restart Resolved your issue?

            • Yes
            • No

              Has trying a new Ethernet cable or port resolved your issue?

              • Yes
              • No
          • Wi-Fi

            Has restarting your Nano3 Hub resolved the issue?

            • Yes
            • No

              Has performing a full network restart resolved the issue?

              • Yes
              • No

                Has following the Change Wi-Fi steps on the Hive App resolved your issue?

                • Yes
                • No
  • Receiver Offline

    Are there any lights on your receiver?

    • No

      Has this resolved your issue?

      • Yes
      • No
    • Yes

      Do You Have A Hive Hub?

      • Yes

        Press Next when your Hive Hub is in the optimum position

        • Next

          Which model of Hive Thermostat do you have?

          • Hive 1 Thermostat

            Did power cycling your Hive 1 Thermostat resolve your issue?

            • Yes
            • No

              Did resetting your hive1 thermostat resolve your issue?

              • Yes
              • No
          • Hive 2 Thermostat

            Did power cycling your Hive 2 Thermostat resolve your issue?

            • Yes
            • No

              Did resetting your Hive 2 Thermostat resolve your issue?

              • Yes
              • No
          • Hive Thermostat Mini

            Did power cycling your Hive Thermostat Mini resolve your issue?

            • Yes
            • No

              Did resetting your Hive Thermostat Mini resolve your issue?

              • Yes
              • No
          • Hive Wired Thermostat

            Has power cycling your Hive Wired Thermostat resolved your issue?

            • Yes
            • No

              Has resetting your Hive Wired Thermostat resolved your issue?

              • Yes
              • No
      • No

        Which model of Hive Thermostat do you have?

        • Hive 1 Thermostat

          Did power cycling your Hive 1 Thermostat resolve your issue?

          • Yes
          • No

            Did resetting your hive1 thermostat resolve your issue?

            • Yes
            • No
        • Hive 2 Thermostat

          Did Power Cycling your hive 2 thermostat resolve your issue?

          • Yes
          • No

            Did resetting your Hive 2 Thermostat resolve your issue?

            • Yes
            • No
        • Hive Thermostat Mini

          Did power cycling your Hive Thermostat Mini resolve your issue?

          • Yes
          • No

            Did resetting your Hive Thermostat Mini resolve your issue?

            • Yes
            • No
        • Hive Wired Thermostat

          Did power cycling your Hive Wired Thermostat resolve your issue?

          • Yes
          • No

            Did resetting your Hive Wired Thermostat resolve your issue?

            • Yes
            • No
  • Receiver & Thermostat Offline
  • Thermostat Offline
  • All Showing as Online
• Heating Online