Look Ahead: Samsung Heat Pump Hot Water Control Troubleshooting

What is the problem?

• Setup and Onboarding Issues

  Have you set up a Samsung SmartThings account?

  • No
  • Yes

    Can you see Samsung as an option in the works with Hive page?

    • No
    • Yes

      Are you entering the correct SmartThings e-mail address and password?

      • No
      • Yes

        Is your heat pump already added in the SmartThings app?

        • Yes

          Has this resolved your issue?

          • Yes
          • No
        • No

          Click 'Next' when complete

          • Next
• Error When Trying to Make Changes to my Hot Water

  Are you experiencing the same problem if you try the same action in the Samsung SmartThings App?

  • Yes
  • No

    Is your phone’s Wi-Fi or mobile-data connection stable (two bars or better)?

    • No
    • Yes

      Is the Hive app on the latest version?

      • No
      • Yes

        Has this resolved your issue?

        • Yes
        • No