Heating and Smart Home Products:

• All Hive products come with a one-year warranty. For assistance, click here.

EV Charging:

• Two-year warranty for third-party installations.
• Three-year warranty for professional installations by Hive.
• Warranties start from the date of purchase or installation. For inquiries, click here.

Solar and Battery:

• One-year warranty for the Solar Bridge.
• For solar panel or battery issues, contact us at 0333 202 9614 to connect with the installer.

Heat Pump:

• One-year warranty for the Hive Bridge and related heating controls.
• For heat pump concerns, call 0330 100 0543 (option 1, then option 4).

Hive+ Membership

As a Hive+ member, you get an extended warranty on eligible Hive heating products. This includes devices like:

• Thermostats
• Radiator Valves
• Sensors
• Plugs
• Bulbs
• Lights

This enhances the standard one-year warranty that comes with every Hive product, giving you extra protection through your Hive Plus subscription.

How It Works

• Access to our expert Contact Centre support team via web chat or telephone.

Repairs and Replacements

• If a covered device develops a fault while you’re a Hive+ Member, Hive will troubleshoot or replace it free of charge.

What’s Not Covered

• Enjoy no-quibble replacements for faulty Hive-branded products covered by your membership.
• Full details, including what’s not covered, are set out in the warranty terms & conditions.

How to Purchase Hive+:

1. Visit the Hive Website: Go to the Hive website.
2. Add Hive Plus to Your Basket: Find the Hive Plus Membership option and add it to your basket.
3. Complete Your Purchase: Follow the checkout process to complete your purchase and start enjoying the benefits of Hive+.

Subscription Costs:

• Monthly fee: £3.99
• Annual fee: £39.90

By subscribing to Hive+, you ensure your Hive products are always covered and enjoy additional features and savings.