Welcome to our Hive Service Status! We aim to keep you informed about any issues that might affect your Hive products. Rest assured, our team is on it, and we're committed to providing timely updates. Be sure to check back regularly for the latest information and solutions. Hive App Issue with Heating Control Screen in app version 15.3 (Android Only) On the Hive heating control screen, tapping in the space between the Boost button and the down arrow can unintentionally change the temperature. Resolution: - To activate Boost, tap directly on the Boost button.
- To decrease the temperature, tap the down arrow.
While our team are working on a fix, avoid tapping in the space between these controls, as this may adjust the temperature unintentionally. Unable to access Insights in the Hive app (Hive+ users) - Resolved We’re aware of an issue where some Hive+ customers may see an error when trying to view the Insights section in the Hive app. When selecting the Insights tab, the app may display a “Something went wrong” message and not load the page. Who is affected - Hive+ customers
- Both iOS and Android app users
Resolution: There’s no action needed at the moment. Our teams are investigating this as a priority. We’re working to resolve this issue and will update this page as soon as more information is available. Hive Action Notification Preferences Issue We’re aware of an issue where customers are currently only receiving push notifications for their Hive actions, even if email and text notifications are selected. Additionally, if push notifications are not selected but email and text are, a push notification is still sent. Our team is investigating and working on a fix. Thank you for your patience while we resolve this. Heating & Brightness Controls on Apple Watch We’re currently looking into an issue that prevents heating targets and bulb brightness from being adjusted using the Apple Watch. Our team is working to resolve this as quickly as possible. In the meantime, you can still manage your heating and lighting settings through the Hive mobile app. Thank you for your patience while we investigate this. Hive Hub Displaying Offline When it's Online We’re aware of an issue where the app may incorrectly show your Hub as offline even when it is actually online. If you notice that your app is showing your Hub as offline, please try force closing and reopening the app. In many cases, this resolves the problem and confirms that your Hub is connected as normal. Our team is actively investigating the cause, and we’re working to resolve it as quickly as possible. We apologise for any inconvenience this may cause. Secondary Users Seeing Devices as Offline When They Are Online We’re aware of an issue where secondary or invited users may see some devices shown as offline even though they are actually online. In addition, selecting “Fix it” may take you to the main device control screen instead of the intended offline troubleshooting steps. If you experience this, please try force closing and reopening the app — this typically resolves the issue. Our team is currently investigating, and we apologise for any inconvenience this may cause. Invite Link for Secondary Users Not Working on Android We are aware of an issue where secondary users are unable to join a home if the invitation link is opened on an Android device. Workaround To successfully add a secondary user, please follow the steps below: - Ask the person being invited to uninstall the Hive app from their Android device.
- The original user (inviter) should then add the person as usual and complete the full invitation process.
- Once the setup is complete, the invited person can reinstall the Hive app.
- After reinstalling, they should now be correctly added as a secondary user.
We’re sorry for any inconvenience this may cause and appreciate your patience while we work on a permanent fix. Unable to Link British Gas Accounts on Android-Resolved with 15.3 update We’re currently aware of a problem affecting British Gas Account Linking in the Hive app when using an Android phone. If you’re impacted, you may see a red banner with the message: “Something went wrong, please try again in a few moments.” This issue may prevent you from completing the following actions: - Power+ EV onboarding
- Hive+ onboarding
- Adding or updating tariff details in the Energy Tariffs section
What can I do for now? As a temporary workaround, you can complete onboarding or account linking using an iOS device (such as an iPhone or iPad). When will this be fixed? We’re already working on this, and the issue will be resolved in the next app update (version 15.3.0). Thanks for your patience, and we’re sorry for any inconvenience this may cause. Solar & Battery Insights Displaying Incorrectly Some customers may notice unusual spikes at midnight in the Solar & Battery history graph, with little activity shown during the rest of the day. This is a display issue that may make it look like energy was generated or exported overnight, which isn’t correct. Your Summary figures remain accurate and your actual energy data is not affected. For the correct daily totals, please refer to the Summary section. We’re working on a fix, which will be included in a future update. Thank you for your patience and apologies for any inconvenience caused. Smart Heating “Error Limit Exceeded” Message When Installing Heating Some users with new heating installations are seeing a “Error Limit Exceeded” error when setting up devices in the Hive app. To fix this: - Try resetting and pairing your heating devices.
- If you're installing Hive v4 heating (with OpenTherm), make sure your Hive Hub stays plugged in for at least 10 minutes before reinstalling — this allows it to update to the latest version.
For step-by-step reset and pairing instructions, click here. Hive Hubs Nano 3 Hub Going Offline During Setup We’ve found that a small number of Nano 3 Hubs may go offline during or just after the initial firmware update — especially when connected via Wi-Fi instead of Ethernet. How to spot it:
If your Hub shows no LED light after setup, it may have dropped offline. How to fix it:
Try a quick power cycle. A power cycle is a simple process to reset a device. Here’s how you can do it: - Turn off the device: Unplug it from the power source or switch it off.
- Wait for a few seconds: Usually, 10-30 seconds is enough.
- Turn the device back on: Plug it back in or switch it on.
 TIP: For a more stable connection, we recommend plugging the Hub directly into your router using an Ethernet cable.
Nano 3 Hub Showing a Solid Red Light What’s happening? Some users may notice their Nano 3 hub is showing a solid red light, even though everything is working as expected. What does this mean? If the hub has a solid red light but Hive devices and the app are working normally, the hub is still online and connected. The light is incorrect and does not indicate a real fault. What do I need to do? You don’t need to take any action. The hub will continue to work as normal. What are we doing about it? We’re aware of this issue and are working on a fix. This will be resolved in a future hub software update. Hive Plus Stuck on ‘Done’ During Hive Plus Setup Some users may find that tapping ‘Done’ during the Hive Plus setup doesn’t move them to the next step. This usually happens when the Home address hasn’t been set up correctly — often due to the Hive multi-Home feature. To fix this, please contact Hive Support. A live agent can update your Home address, and once that’s done, you should be able to continue with the Hive Plus onboarding. Thanks for your patience while we work on improving the experience. Secure Charging Not Working on Sync Chargers We are aware of an issue where the secure charging feature in the Hive App is not working for Sync chargers. We apologise about this, and a fix is currently being worked on. Users with a Sync charger should disable the secure charging feature if they are encountering issues with it. |