Welcome to our Hive Service Status! We aim to keep you informed about any issues that might affect your Hive products. Rest assured, our team is on it, and we're committed to providing timely updates. Be sure to check back regularly for the latest information and solutions. Recently Resolved Hive App crashed instead of displaying "no internet connection" banner Fixed 15.6.0 Description We are aware of an issue affecting some users where the Hive app may close unexpectedly when network connectivity changes while the app is running in the background. This is most seen when switching between Wi-Fi and mobile data. Instead of displaying the usual red “You have no Internet Connection" banner, the app crashes and returns the user to their device's home screen
Resolution
Our teams have identified the issue and are working on a fix. The expected behaviour is for the app to remain open and display the red"No Internet Connection" banner when connectivity is unavailable. A fix is expected to be included in Hive App version 15.6.0. In the meantime, customers who experience this issue should re-open the app after network connectivity has stabilised Next'' Button hidden when trying to create a new action in the app on Andriod only We are aware of an issue whereby the “Next” button is hidden in the app when trying to create a new action on Android devices only
This could potentially affect other pages also. We apologise for any inconvenience this causes. Our teams are currently investigating the issue.
There is a current workaround: If you change your navigation mode in the display settings of your phone from “Buttons” to “Swipe gestures” the “Next” button is then visible. Secondary Users Seeing Devices as Offline When They Are Online We’re aware of an issue where secondary or invited users may see some devices shown as offline even though they are actually online. In addition, selecting “Fix it” may take you to the main device control screen instead of the intended offline troubleshooting steps. If you experience this, please try force closing and reopening the app — this typically resolves the issue. Our team is currently investigating, and we apologise for any inconvenience this may cause. Hive App 2FA Codes Not Being Received by Email Description:
We are aware of an issue where two-factor authentication (2FA) codes sent via email are not currently being received by some customers. Resolution:
Please use the SMS verification option to receive your 2FA code while we investigate the issue and work towards a resolution. Hive App Stuck on Loading Screen After Login Description:
We are aware of an issue where some users may become stuck on the loading screen after entering their email address and password when signing in to the Hive App. Resolution:
Force close the Hive App and then reopen it. The app should load normally and take you to the Hive dashboard. We are investigating the issue and working on a fix. Away Mode Toggle and Discover Tab Missing Description:
We are aware of an issue where the Away Mode toggle and Discover tab may be missing from the Hive App. Resolution:
This happens if the app is opened while the device has no internet connection and remains open until the device reconnects to WiFi. - Force close the Hive App
- Ensure your device has an active internet connection
- Reopen the app.
The 'Away Mode' toggle and 'Discover' tab should reappear. We are investigating the issue and working on a permanent fix. ‘Edit Time' Pop-up is slow when editing schedules. Description We are aware of an issue where the pop-up to edit the start and end times of a schedule either does not appear or takes multiple taps of the screen to appear in the Hive App. Resolution This is caused by having the ‘reduce motion’ setting enabled on iPhone, or ‘reduce animations’ if on Android. Disabling this setting will fix this issue. To disable this setting on an iPhone go to Settings > Appearance> Set the toggle to off for Reduce Motion To disable this setting on a Samsung device go to Settings > Accessibility > Vision Enhancements > Set the toggle to off for Reduce Animations To disable this setting on other Android phones go to Settings > Accessibility > Colour and Motion > Remove Animations > Turn Off NOTE: Having your phone in low power mode/battery saving mode may also cause this issue. Hive Action Notification Preferences Issue We’re aware of an issue where customers are currently only receiving push notifications for their Hive actions, even if email and text notifications are selected. Additionally, if push notifications are not selected but email and text are, a push notification is still sent. Our team is investigating and working on a fix. Thank you for your patience while we resolve this. Heating & Brightness Controls on Apple Watch We’re currently looking into an issue that prevents heating targets and bulb brightness from being adjusted using the Apple Watch. Our team is working to resolve this as quickly as possible. In the meantime, you can still manage your heating and lighting settings through the Hive mobile app. Thank you for your patience while we investigate this. Hive devices displaying offline when they are online We're aware of an issue where the app may incorrectly show your devices as offline when they are actually online. If you notice that your app is showing your devices including the Hub as offline, please try force closing and reopening the app. In many cases this resolves the problem and confirms that your devices are connected as normal. You should not require to log out. Our team is actively investigating the cause, and we're working to resolve it as quickly as possible. We apologise for any inconvenience it may cause. Solar & Battery Insights Displaying Incorrectly Some customers may notice unusual spikes at midnight in the Solar & Battery history graph, with little activity shown during the rest of the day. This is a display issue that may make it look like energy was generated or exported overnight, which isn’t correct. Your Summary figures remain accurate and your actual energy data is not affected. For the correct daily totals, please refer to the Summary section. We’re working on a fix, which will be included in a future update. Thank you for your patience and apologies for any inconvenience caused. Smart Heating “Error Limit Exceeded” Message When Installing Heating Some users with new heating installations are seeing a “Error Limit Exceeded” error when setting up devices in the Hive app. To fix this: - Try resetting and pairing your heating devices.
- If you're installing Hive v4 heating (with OpenTherm), make sure your Hive Hub stays plugged in for at least 10 minutes before reinstalling — this allows it to update to the latest version.
For step-by-step reset and pairing instructions, click here. Hive Hubs Nano 3 Hub Going Offline During Setup We’ve found that a small number of Nano 3 Hubs may go offline during or just after the initial firmware update — especially when connected via Wi-Fi instead of Ethernet. How to spot it:
If your Hub shows no LED light after setup, it may have dropped offline. How to fix it:
Try a quick power cycle. A power cycle is a simple process to reset a device. Here’s how you can do it: - Turn off the device: Unplug it from the power source or switch it off.
- Wait for a few seconds: Usually, 10-30 seconds is enough.
- Turn the device back on: Plug it back in or switch it on.
 TIP: For a more stable connection, we recommend plugging the Hub directly into your router using an Ethernet cable.
Hive Plus Stuck on ‘Done’ During Hive Plus Setup Some users may find that tapping ‘Done’ during the Hive Plus setup doesn’t move them to the next step. This usually happens when the Home address hasn’t been set up correctly — often due to the Hive multi-Home feature. To fix this, please contact Hive Support. A live agent can update your Home address, and once that’s done, you should be able to continue with the Hive Plus onboarding. Thanks for your patience while we work on improving the experience. EV Charging |