Welcome to our Hive Service Status! We aim to keep you informed about any issues that might affect your Hive products. Rest assured, our team is on it, and we're committed to providing timely updates. Be sure to check back regularly for the latest information and solutions. Hive App Temperature Displaying as 32°C on iOS Devices - Resolved We’ve identified an issue where tapping the Dynamic Island or notch on iPhones in the heating control screen may show the target temperature as 32°C. On iPads and older iPhones, tapping just above the thermostat name can cause the same behaviour.  NOTE: This is a visual error only and does not actually impact the target temperature your heating is set to.
Resolution We're delighted to let you know that this issue has now been resolved! If you're still experiencing the issue, then please make sure you're on the latest version of the Hive app. Thermostat Mode Reverts After Boost - Resolved We’ve identified an issue where, under certain steps, the thermostat may revert to Schedule mode after a boost ends instead of staying in Manual or Off mode. This only occurs if the following steps are taken: - Navigate to the Heating screen
- Change to Manual or Off mode (from Schedule or vice versa)
- Return to the Homepage
- Turn Boost on
- Stop Boost
- Navigate back to the Heating screen
If the boost is started immediately from the dashboard without changing modes first, the thermostat will remain in the correct operating state once the boost finishes. Resolution We're delighted to let you know that this issue has now been resolved! If you're still experiencing the issue, then please make sure you're on the latest version of the Hive app. Heating History Showing as “Avg per Day” Instead of “Avg per Month”? - Resolved When you switch to the Yearly View in the Heating History section of the app, you might notice that it displays “Avg per day” instead of “Avg per month.” Don’t worry—the calculation shown is still correct for the monthly average. This is just a labelling issue. Resolution We're delighted to let you know that this issue has now been resolved! If you're still experiencing the issue, then please make sure you're on the latest version of the Hive app. Devices Spinning on Android We are aware of an issue for customers using Android phones where the devices may display a spinning circle after the app is opened. A force close of the app and re-open will temporarily resolve the issue while we work on a fix. Hive Action Notification Preferences Issue We’re aware of an issue where customers are currently only receiving push notifications for their Hive actions, even if email and text notifications are selected. Additionally, if push notifications are not selected but email and text are, a push notification is still sent. Our team is investigating and working on a fix. Thank you for your patience while we resolve this. Heating & Brightness Controls on Apple Watch We’re currently looking into an issue that prevents heating targets and bulb brightness from being adjusted using the Apple Watch. Our team is working to resolve this as quickly as possible. In the meantime, you can still manage your heating and lighting settings through the Hive mobile app. Thank you for your patience while we investigate this. Hive Hub Displaying Offline When it's Online We’re aware of an issue where the app may incorrectly show your Hub as offline even when it is actually online. If you notice that your app is showing your Hub as offline, please try force closing and reopening the app. In many cases, this resolves the problem and confirms that your Hub is connected as normal. Our team is actively investigating the cause, and we’re working to resolve it as quickly as possible. We apologise for any inconvenience this may cause. Secondary Users Seeing Devices as Offline When They are Online We’re aware of an issue where secondary or invited users may see some devices shown as offline even though they are actually online. In addition, selecting “Fix it” may take you to the main device control screen instead of the intended offline troubleshooting steps. If you experience this, please try force closing and reopening the app — this typically resolves the issue. Our team is currently investigating, and we apologise for any inconvenience this may cause. Hive App Not Loading on Apple Watch Some users using the Hive app on Apple Watch (watchOS version 15.1 and above) may experience a problem where the app does not load as expected. In these cases, the screen may appear blank with the Hive logo, or show a message asking the user to open the Hive app on their iPhone. Our team has identified the cause of this issue and is actively working on a fix. We’ll share further updates as soon as they are available. Thank you for your patience. Hive App Unexpectedly Closing and 'Hive App Keeps Stopping' Error Message on Android We’re aware of an issue affecting some Android users where the Hive app closes unexpectedly when trying to log in. When this happens, you may see a message saying “Hive App keeps stopping.” This issue appears to mainly affect Motorola phones using Hive app version 15.1 or later, but it may also impact other Android devices. Our app team is aware of the problem and is actively working on a fix. An update will be released in a future version of the app to resolve this issue. Thank you for your patience while we work to get this sorted. Invite Link for Secondary Users Not Working on Android We are aware of an issue where secondary users are unable to join a home if the invitation link is opened on an Android device. Workaround To successfully add a secondary user, please follow the steps below: - Ask the person being invited to uninstall the Hive app from their Android device.
- The original user (inviter) should then add the person as usual and complete the full invitation process.
- Once the setup is complete, the invited person can reinstall the Hive app.
- After reinstalling, they should now be correctly added as a secondary user.
We’re sorry for any inconvenience this may cause and appreciate your patience while we work on a permanent fix. Hot Water Boost Not Working on Main Dashboard We’re aware of an issue affecting the Hot Water Boost option when it’s activated directly from the Hive dashboard. Some users may experience the following: - The ‘Done’ button doesn’t respond when trying to turn on Hot Water Boost, meaning you have to exit by tapping the top of the screen.
- When stopping a boost, the system may remain set to Manual instead of returning to the previous setting.
Workaround To ensure Hot Water Boost works as expected, please open the hot water device card first and activate the boost from there. We’re working on a fix and expect this to be resolved in a future app update. No further action is needed from you at this time. Smart Heating “Error Limit Exceeded” Message When Installing Heating Some users with new heating installations are seeing a “Error Limit Exceeded” error when setting up devices in the Hive app. To fix this: - Try resetting and pairing your heating devices.
- If you're installing Hive v4 heating (with OpenTherm), make sure your Hive Hub stays plugged in for at least 10 minutes before reinstalling — this allows it to update to the latest version.
For step-by-step reset and pairing instructions, click here. Hive Hubs Nano 3 Hub Going Offline During Setup We’ve found that a small number of Nano 3 Hubs may go offline during or just after the initial firmware update — especially when connected via Wi-Fi instead of Ethernet. How to spot it:
If your Hub shows no LED light after setup, it may have dropped offline. How to fix it:
Try a quick power cycle. A power cycle is a simple process to reset a device. Here’s how you can do it: - Turn off the device: Unplug it from the power source or switch it off.
- Wait for a few seconds: Usually, 10-30 seconds is enough.
- Turn the device back on: Plug it back in or switch it on.
 TIP: For a more stable connection, we recommend plugging the Hub directly into your router using an Ethernet cable.
Hive Plus Stuck on ‘Done’ During Hive Plus Setup Some users may find that tapping ‘Done’ during the Hive Plus setup doesn’t move them to the next step. This usually happens when the Home address hasn’t been set up correctly — often due to the Hive multi-Home feature. To fix this, please contact Hive Support. A live agent can update your Home address, and once that’s done, you should be able to continue with the Hive Plus onboarding. Thanks for your patience while we work on improving the experience. Issue Cancelling Hive Plus Memberships We’re currently investigating an issue affecting the cancellation of some Hive Plus memberships — particularly those that include a free trial (e.g. 1, 3, or 6 months) or a discounted annual plan. This issue is ongoing and may take some time to resolve. In the meantime, if you need to cancel one of these memberships, please contact Hive Support. Thanks for your patience while we work on a fix. EV Charging Secure Charging Not Working on Sync Chargers We are aware of an issue where the secure charging feature in the Hive App is not working for Sync chargers. We apologise about this, and a fix is currently being worked on. Users with a Sync charger should disable the secure charging feature if they are encountering issues with it. |