Understanding "EV Suspended"

EV Suspended indicates that the car has rejected the charge. This can happen for several reasons:

• The car's battery is full (or nearly full).
• There is another schedule set in the car's app.
• Any other unknown reason.

Steps to Resolve the Issue

1. Check the Car's Battery:

   • Advise the customer to check the car's battery level.
   • Explain the role of the "Battery Management System" (BMS) in managing the charge.

2. Review Car's App and Settings:

   • Ask the customer to check the car's app or other settings for any schedules that may be set.

3. Further Assistance:

   • If the customer has a tethered charger and neither of these steps resolves the issue, advise the customer to contact the car's manufacturer for further advice.
   • If the customer has an untethered charger, press continue for additional troubleshooting steps.