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Performing a Full Network Restart for Your Nano3 Hub

Created on Wed Jan 15 11:23:53 UTC 2025 | Last modified on Wed Jan 15 11:25:14 UTC 2025

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Action

Follow the steps below to perform a full network restart:

  1. Unplug the Hub: Unplug the hub from the mains power supply. The light on the hub should go out.
  2. Disconnect the Ethernet Cable: Disconnect the Ethernet cable that connects the hub to your broadband router. Make sure to disconnect both ends.
  3. Switch Off Your Broadband Router: Turn off your broadband router at the mains power supply.
  4. Switch On Your Broadband Router: Turn your broadband router back on at the mains power supply.
  5. Ensure Broadband is Working: Before proceeding, ensure your broadband connection is working.  TIP: Check another device, such as your mobile phone, to confirm you have a broadband connection 
  6. Reconnect the Ethernet Cable: Reconnect the Ethernet cable between the router and the hub. Ensure it is plugged into a yellow port on the back of your broadband router.
  7. Plug the Hub Back In: Plug the hub back into the power supply. The light on the hub should now be illuminated.
  8. Wait for the Hub to Reconnect: Wait for 5-10 minutes. The hub should flash and then display a solid green light. If you refresh your app or log out and back in, you should see the Nano3 Hub back online under "Manage Devices."

Next Steps

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