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Refresh the SIM Card on Pellion

Created on Tue Dec 17 08:48:30 UTC 2024 | Last modified on Tue Dec 17 08:53:14 UTC 2024

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Action

Refresh the customer's SIM Card on Pellion. For instructions on how to do this, see EV Signal Checks.

Arrange a call back, leave for 24 hours, then call the customer back to see if their issue has been resolved. 

Next Steps

Did refreshing the SIM Card resolve the issue?

Audit History

Add notes here if prompted.