Answer
Our Alfen Single S-Line and EO Mini Pro 3 Hive EV chargers can connect to our platform via an Ethernet cable. This feature complements the built-in SIM in the chargers, and for our EO chargers, you also have the option to connect via Wi-Fi.
For additional guidance on using the app to connect to Wi-Fi, follow these steps:
1. Open the App:
- Go to Charger settings on your phone.
- Tap on Charger.
2. Connection Settings:
- Scroll down and tap on Connection settings.
- The phone will attempt to pair with the charger.
3. Select Connection Type:
- Once paired, a new screen will display different connection types.
- Tap on the Wi-Fi toggle.
4. Search for Wi-Fi:
- The phone will search for available Wi-Fi networks.
- Select your network or tap Other to manually input the Wi-Fi name and password.
Note: Unsecured networks are not supported and will not appear.
5. Connect to Wi-Fi:
- Enter your Wi-Fi password and tap Join.
- The charger will attempt to connect to the Wi-Fi.
- Upon successful connection, a success screen will appear.
6. Error Screens:
- If the connection fails at any point, specific error screens will be displayed during the Bluetooth pairing or if the connection times out, try the following reboot process
Reboot Process:
- Remote Reboot: If the charger is online, tapping the ‘Reboot charger’ button within the charger settings will send a remote command to reboot the charger.
- Manual Reboot: If the charger is offline, the app will provide manual steps to reboot the charger.