Action
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Remove the Thermostat from the Wall:
- Press the tab underneath the thermostat to remove it from the wall.
- Take out one battery.
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Power Cycle the Boiler:
- Turn off your boiler using the mains isolation switch (the lights will go out).
- Turn it back on (the lights will come on).
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Reset the Thermostat:
- Reinsert the battery into your thermostat.
- Press and hold the back and menu keys (bottom left and middle) until the screen shows ‘factory reset’ and counts down from 10 to 0.
- Release the buttons when ‘welcome’ appears. The thermostat will then display ‘searching’ with a timer.
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Repeat if Necessary:
- If anything else appears on the thermostat screen, repeat step 3.
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Use the App to Complete Setup:
- In the app, tap Manage > Install devices > Hive active heating > Add heating zone > Start > Find thermostat.
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Wait for the Hub to Find Devices:
- The hub will search for devices. When found, the thermostat will display ‘let’s take a tour’.
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Stop the Hub from Searching:
- Stop the hub from searching by backing out of the page. Your devices will show as online.
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Test the Boiler:
- Raise the target temperature above the room temperature on the thermostat to test your boiler.