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Self Service

Check transactions

Created on Mon Dec 16 09:56:20 UTC 2024 | Last modified on Mon Dec 16 09:59:44 UTC 2024

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Action

  1. Gather Information from the Customer:

    • Ask the customer what they expected to happen.
    • Confirm the time the charging was supposed to occur.

  2. Identify the Issue:

    • Ask the customer what actually happened.

  3. Check Transaction Records:

    • Open FLST
    • Follow the screenshots below to see if there is a transaction for the relevant time.

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Next Steps

Is there a transaction showing in transaction history?

Audit History

Add notes here if prompted.