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Self Service

Ensuring Proper Cable Connection

Created on Mon Dec 16 09:57:37 UTC 2024 | Last modified on Mon Dec 16 09:59:02 UTC 2024

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Action

  1. Explain the Process:

    • Inform the customer that the cable must be securely plugged in at both ends within 60 seconds.

  2. Guide the Customer:

    • Ask the customer to try plugging in the cable properly now.
    • Check the FLST and the App to see if the display state changes from 'Available'.

  3. Inspect for Damage:

    • Ensure there is no damage to the cable at either end.

Next Steps

After plug and charge, did a transaction appear on FLST?

Audit History

Add notes here if prompted.