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Check if the customer has Home Electrical Cover with British Gas

Created on Thu Jan 09 14:48:40 UTC 2025 | Last modified on Thu Jan 09 14:58:52 UTC 2025

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Action

When assisting a customer, follow these steps to determine if they have HEC (Home Electrical Cover) with British Gas:

  1. Ask the Customer

  2. Verify if Unsure

    • If the customer is unsure, check Agent Workbench for confirmation.

Next Steps

Does the customer have Home Electrical Cover through British Gas?

Audit History

Add notes here if prompted.