Outcome
Ask the customer to set up a schedule. If the customer is struggling to do this, then we can set this up in FLST for them.
Then advise the customer the issue should now be resolved and to monitor over the next few scheduled charges.
Created on Mon Dec 16 11:15:18 UTC 2024 | Last modified on Thu Jan 09 15:33:39 UTC 2025
Ask the customer to set up a schedule. If the customer is struggling to do this, then we can set this up in FLST for them.
Then advise the customer the issue should now be resolved and to monitor over the next few scheduled charges.