Improve the signal and retry

A strong and stable internet connection is essential for using the Hive app smoothly. If you're experiencing slow loading, connection errors, or delays, try the following tips to boost your signal.

Improving Wi-Fi Signal

1. Move closer to your router
   The closer you are, the stronger the signal.

2. Reduce interference
   Keep your router away from thick walls, microwaves, and other electronics that can interfere with the signal.

3. Restart your router
   Unplug it for 30 seconds, then plug it back in.

4. Limit connected devices
   Too many devices using the same Wi-Fi can slow things down. Disconnect any that aren’t in use.

5. Update your router firmware
   Check your router’s settings or manufacturer’s website for updates.

Improving Mobile Data Signal

1. Move to an open area
   Walls, buildings, and underground locations can weaken your signal. Try stepping outside or moving closer to a window.

2. Toggle Airplane Mode
   Turn on Airplane Mode for 10 seconds, then turn it off. This refreshes your connection to the nearest cell tower.

3. Restart your phone
   A quick restart can often resolve temporary network issues.

4. Check your data plan
   Make sure you haven’t used up your data allowance or hit a speed cap.

5. Switch network modes
   If available, try switching between 4G, 5G, or 3G in your phone’s network settings.

Still Having Issues?

Contact your mobile or internet provider for further support.