Action
When a customer is experiencing issues with their charging schedule, follow these steps:
-
Remove the Schedule:
- Instruct the customer to remove the existing schedule in the app.
-
Reboot the Charger:
- Ask the customer to reboot the charger.
-
Re-add the Schedule:
- Guide the customer to re-add the charging schedule in the app.
-
Monitor for 24 Hours:
- Advise the customer to monitor the charging process for the next 24 hours.
-
Arrange a Callback:
- Schedule a callback with the customer to check if the issue has been resolved.