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If you're having trouble linking your Samsung device to Hive, it's important to make sure you're using the correct SmartThings login details.
What to Check:
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Double-check your email address
- Make sure you're using the same email you used to create your SmartThings account.
- Watch out for typos or extra spaces.
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Verify your password
- Ensure you're entering the correct password for your SmartThings account.
- Passwords are case-sensitive, so check for capital letters and special characters.
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Reset your password if needed
- If you’re unsure, open the SmartThings app and select “Forgot Password” to reset it.
Still Having Trouble?
- Try logging in directly to the SmartThings app to confirm your credentials work.