Shut down the Hive App and try again

If the Hive app isn’t responding or behaving unexpectedly, force closing and reopening it can often resolve the issue.

For iPhone (iOS):

1. Swipe up from the bottom of the screen and pause in the middle (or double-click the Home button on older models).
2. Find the Hive app in the list of open apps.
3. Swipe up on the Hive app to close it.
4. Go back to your home screen and reopen the Hive app.

For Android:

1. Open your device’s Settings.
2. Tap on Apps or Applications.
3. Find and select the Hive app.
4. Tap Force Stop.
5. Return to your home screen and reopen the Hive app.

Once you've force closed the app, try connecting your Samsung device to the Hive App again:

1. Open the Hive app on your smartphone or tablet.
2. Tap on Manage from the main menu.
3. Select Works with Hive.
4. Choose Samsung from the list of available partners.
5. Follow the on-screen instructions to complete the setup.