Outcome
Initial Load Assessment
- The home of the charger would have been assessed by the engineer, using a load assessment, to ensure compatibility with the existing electrical system. However, this won't include the addition of new electrical devices.
New Appliances
- If any new appliances have been added since the charger was installed. High demand from these appliances may exceed the fuse or supply capacity.
Explain the above to the customer and that there is a limit to the capacity their home can take. If they are unsatisfied with this advice, then they can contact their DNO - https://www.energynetworks.org/customers/find-my-network-operator