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Hive Heating Offline

Created on Thu Dec 05 07:38:26 UTC 2024 | Last modified on Thu Dec 05 08:02:24 UTC 2024

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Summary

This page provides step-by-step instructions to help get your Hive Heating online and connected to the app and will provide support for if your thermostat reads 'No Signal' or 'No RF'.

Action

If you're having trouble with your Hive Heating, we're here to help you get it back up and running! First, follow these simple steps to check if your Hive Hub is online.

  1. Log into Your App
    Open the Hive app on your device.

  2. Manage Your Devices

    • Tap on Manage in the app menu.
    • Select Devices from the options.

  3. Check Device Status
    This section will display the status of your Hive Hub and all connected devices. You’ll be able to see if:

    • Your hub is offline  TIP: If your Hive Hub is offline, all devices connected to it will show offline too. Therefore, please select Hub Offline if they are all showing as offline. 
    • Only your receiver is offline
    • Only your thermostat is offline
    • Both your receiver and thermostat are offline

By following these steps, you can quickly identify the problem, and move onto the correct troubleshooting steps next. 

Next Steps

Which devices are showing as offline?

Audit History

Add notes here if prompted.