Reset your Hive Wired Thermostat

Remove the Thermostat from the Wall:

• Press the tab underneath the thermostat to remove it from the wall.
• Take out one battery.

Power Cycle the Boiler:

• Turn off your boiler using the mains isolation switch (the lights will go out).
• Turn it back on (the lights will come on).

Reset the Thermostat:

• Reinsert the battery into your thermostat.
• Press and hold the back and menu keys (bottom left and middle) until the screen shows ‘factory reset’ and counts down from 10 to 0.
• Release the buttons when ‘welcome’ appears. The thermostat will then display ‘searching’ with a timer.

Repeat if Necessary:

• If anything else appears on the thermostat screen, repeat step 3.

Use the App to Complete Setup:

• In the app, tap Manage > Install devices > Hive active heating > Add heating zone > Start > Find thermostat.

Wait for the Hub to Find Devices:

• The hub will search for devices. When found, the thermostat will display ‘let’s take a tour’.

Stop the Hub from Searching:

• Stop the hub from searching by backing out of the page. Your devices will show as online.

Test the Boiler:

• Raise the target temperature above the room temperature on the thermostat to test your boiler.