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Hive Radiator Valve Offline

Created on Wed Jan 22 10:24:28 UTC 2025 | Last modified on Wed Jan 22 10:30:09 UTC 2025

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Summary

This page provides step-by-step instructions to help get your Hive Radiator Valves online and connected to the app.

Action

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If you're having trouble with your Hive Radiator Valve, we're here to help you get it back up and running! First, follow these simple steps to check if your Hive Hub is online.

  1. Log into Your App
    Open the Hive app on your device.

  2. Manage Your Devices

    • Tap on Manage in the app menu.
    • Select Devices from the options.

  3. Check Device Status
    This section will display the status of your Hive Hub and all connected devices. You’ll be able to see if:

    • Your hub is offline  TIP: If your Hive Hub is offline, all devices connected to it will show offline too. Therefore, please select Hub Offline if they are all showing as offline  
    • Only your Hive Radiator Valve is offline.

By following these steps, you can quickly identify the problem, and move onto the correct troubleshooting steps next. 

Next Steps

What device is showing offline?

Audit History

Add notes here if prompted.