Summary
If your heating or hot water isn't working, check the connection status of your Hive system by looking at the lights on your receiver to diagnose the issue.
Action
If your heating or hot water isn’t coming on, there could be several reasons for this issue. Here are some troubleshooting steps to help you identify and potentially resolve the problem:
Check Your Hive System
TIP: The left image is our single channel receiver, which only controls heating and is installed on combi boilers. The right image is our dual channel receiver, which controls heating and hot water and is installed on conventional boilers.
Connection Status: Ensure your Hive system is connected. Check the lights on your receiver (the white box usually located near your boiler or hot water tank):
- Green/Blue Light: Your Hive devices are connected. Additionally, if there is also a green light above either the heating or hot water symbol, this means they should be on too.
- Solid Red Light: If your receiver status light is red, this means it has lost connection to the thermostat.
- No Status Light: This means the receiver has no power.
- Amber/Pink/White Light: This means your receiver is in a pairing mode, or has timed out of pairing mode.
Next Steps
What colour is the status light on your Hive Receiver?
Audit History
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