Answer
Gas & LPG
Hive Thermostats are compatible with most UK gas and LPG central heating systems.
Our engineers are trained to work on both.
Oil Boilers
Hive Thermostats work with most oil boilers and can replace existing conventional thermostat or programmer. However, if the customer has existing intelligent oil boiler heating controls that modulate your heating, a Hive thermostat will not replace this functionality.
NOTE: We don’t offer pro installation on oil boilers, so we recommend contacting an OFTEC-qualified engineer to install the thermostat.
Electric Boilers
If a customers boiler works with a standard room thermostat and/or programmer, then a Hive Thermostat can control it. However, the thermostat doesn’t work with storage heaters or individual plug-in electric room heaters.
NOTE: We don't offer pro installation on electric boilers.
Other Systems
Unfortunately, our engineers can’t install a Hive Thermostat on solid fuel boilers (such as biomass systems or coal) and heat pumps. We are yet to complete our testing on these systems and therefore can’t yet guarantee compatibility.
Incompatible Control Systems and Boilers
Control Systems
Honeywell SmartFit Controls: This system, sometimes installed to control gas and LPG boilers, is part of the existing central heating system and isn’t compatible with other external heating controls. Hive Thermostats can’t be installed with it unless the engineer removes the SmartFit controls first, including all electrically operated valves.
Vaillant VR 65 Control Centre: This is an external controller fitted to some compatible Vaillant boilers. It’s part of the existing central heating system and isn’t compatible with other external heating controls. Hive Thermostats can’t be installed with it unless the engineer removes the Valliant external controller.
Boilers
Hive Active Heating is compatible with most boilers, but it is incompatible with the following models:
- Worcester Bosch ICC2 - ZWBR 11-37A (GC number: 4710810)
- Worcester Bosch CRD 537i (GC number: 4710811)
- Worcester Bosch CRD 542i (GC number: 4710812)
- Worcester Bosch Greenstar HE Plus - ZWBR 7-28A (GC number: 4731156)
- Worcester Bosch Greenstar HE Plus - ZWBR 11-35A (GC number: 4731157)
- Worcester Bosch C Greenstar 30 HE Plus Combi (GC number: 4731175)
- Worcester Bosch C Greenstar 35 HE Plus L Combi (GC number: 4731176)
- Worcester Bosch C Greenstar R 30HE Plus (GC number: 4731179)
- Worcester Bosch C Greenstar R 35HE Plus (GC number: 4731180)
- Worcester Bosch C Greenstar R 40HE Plus (GC number: 4731181)
All other boilers are, to the best of our knowledge, compatible with Hive Thermostats. If you’d like clarification on this, an engineer would be able to tell the customer on the day of installation, in the event of the system not being compatible, the customer would receive a full refund.
Don’t forget, we have a 14-day return policy if you want to change or return your thermostat.
Refund Policy
In the unlikely event that the thermostat cannot be installed, the customer will receive a full refund for your purchase. This is valid for 14 days from the point you receive the product or the day of your installation.