Answer
If you have purchased Hive for a Self Installation
Our receivers are designed to be connected to mains power, utilising permanent live and neutral connections.
The single-channel receiver features “dry contacts” or “zero volt contacts,” functioning as a switch that connects the signal input terminal (labeled as “Common” in our installation guide) to either the normally open (Heating on) or normally closed (Heating off) output terminals. This receiver can handle both low voltage and mains voltage boiler control signals, with the voltage to be switched connected to the Common terminal.
The two-channel receiver is exclusively for mains voltages, providing mains output voltages on its heating and hot water on/off terminals.
For detailed installation instructions, refer to the installation guide provided.
Safety Note: For safety and optimal performance, it is essential that these installations are carried out by a qualified professional.
If you have purchased installation from Hive then you can expect
Installation time typically takes less than 90 minutes which includes setting up the Hive Hub, connecting the thermostat, and ensuring everything is working correctly. If you have additional zones then it will take roughly 30 minutes extra per zone as this Involves configuring each zone to work independently for precise control over different areas of your home. What to Expect During Installation:
Preparation:
The installer will review your current heating setup and discuss the installation process with you. They will also ensure all necessary equipment is available and ready for installation.
Installation:
The Hive Hub will be connected to your broadband router.
The thermostat will be installed and connected to your heating system via a Hive Receiver.
Additional zones, if any, will be set up and configured.
Testing and Demonstration:
The installer will test the system to ensure everything is functioning correctly.
You will receive a demonstration on how to use the Hive app to control your heating.
Completion:
The installer will clean up the work area and ensure you are satisfied with the installation.
You will receive any necessary documentation and contact information for support.
It’s important to recycle your old thermostat responsibly to avoid environmental and health issues caused by hazardous substances in electrical and electronic goods. Appliances marked with a crossed-out wheeled bin should not be disposed of in your household rubbish bin. Instead, they should be recycled.
Steps for Recycling:
- Check the Hive User Guide: Follow the recycling guidelines provided.
- Local Recycling Centres: Contact your local authority to find the nearest recycling centre authorized to accept this type of waste.