Connecting Your Hive Hub to Wi‑Fi

Before You Start

Our Hub 360 and Nano3 Hub's offer Wi-Fi connectivity to connect them make sure the following are ready:

• Bluetooth is turned on on your phone
• Bluetooth permissions are enabled for the Hive app in your phone’s settings
• You are not using a VPN, as this can interfere with setup
• You are near your hub and Wi‑Fi router

Setting Up Your Nano3 Hive Hub (New Installation)

Customers are guided to: ​

• ​Place hub centrally​
• Avoid interference (walls, cupboards, routers)​
• Connect via Wi-Fi first​
• Ethernet appears only on failure path

 

Step 1:

Placement guidance before setup​ - Customers see placement tips before pairing — central location, away from walls and routers.

 

Step 2: Bluetooth setup

Customer grants Bluetooth permission and switches it on so the app can find the hub

 

 

 

 

 

 

Step 3: Bluetooth pairing

Customer phone links with the hub before progressing to Wi-Fi screens

 

 

 

Error handling: Ethernet only appears if Wi-Fi fails

If either Bluetooth or Wi-Fi setup doesn't complete, the app offers Ethernet as a fallback — not as the default route.

 

 

 

 

 

Setting Up Your Hub 360 (New Installation)

1. Power on your hub
   • Plug your Hub 360 into a mains power socket using the supplied cable
   • Place it:
     • On a table or shelf
     • In a central location
     • Avoid the floor, cupboards, or enclosed spaces
     • For more information on hub placement, see Optimal Placement for Your Hive Hub
2. Wait for the light (Hub 360 only)
   • The hub light will:
     • Start flashing white (this may take a few minutes)
     • Then change to a spinning blue light
   • If the light turns solid blue:
     • Turn the hub off and on again
     • Wait for the spinning blue light
3. Connect using the Hive app
   • Open the Hive app and log in
   • Go to:
     • Manage → Add a Device → Hive Hub
   • Follow the on‑screen instructions to connect your hub to Wi‑Fi