Answer
Heating and Smart Home ECO-Tech:
- All come with a one-year warranty.
- Click here for help.
EV Charging:
- Two-year warranty if installed by British Gas.
- One-year warranty for professional installations by anyone else.
- Warranties start from the date of installation.
- Click here for help.
Solar and Battery:
- One-year warranty for the Hive Solar Bridge.
- For solar panel or battery issues, contact us at 0333 202 9614 and we will connect you with the installer for help.
Heat Pumps:
- One-year warranty for the Hive Bridge and related heating controls.
- Call 0330 100 0543 (option 1, then option 4) for heat pump help.
Hive+ Membership
As a Hive+ member, you get an extended warranty on eligible Hive Smart Home and Heating ECO-Tech including:
- Thermostats
- Radiator Valves
- Sensors
- Plugs
- Lights
This enhances the standard one-year warranty that comes with every Hive ECO-Tech, giving you extra protection.
Expert support
You have access to our expert Contact Centre support team via Live Chat, app or telephone if have Hive+ membership or British Gas HomeCare, cover, or are within warranty.
Repairs and Replacements
- If a covered device develops a fault while you’re a Hive+ Member, Hive will troubleshoot or replace it free of charge.
What’s Not Covered
- Full details, including what’s not covered, are set out in the warranty terms & conditions.
How to join Hive+:
- Visit the Hive website.
- Add Hive+ to Your Basket
- Follow the checkout process to complete your purchase and start enjoying the benefits of Hive+ straight away.
Hive+ membership Costs:
- Monthly fee: £3.99
- Annual fee: £39.90
Joining Hive+, ensures your Hive ECO-Tech is always covered, as well as giving you additional features and savings.