People Feature: Managing Access to Your Hive Home

The Multi User (People) feature allows customers to invite other account holders to access their Hive home devices using their own accounts, rather than sharing personal login details with family or housemates.

Permissions

Owner: The owner of a home can grant either ‘Partner’ or ‘Family’ permissions.

Partner: For spouses or co-owners of your home, giving them the equal ability to view and manage your smart devices.

Partners can:

• Control devices such as Heating and Lights
• Remove devices
• Delete video recordings
• Amend device settings
• Remove other users
• Receive push notifications from your devices

Partners cannot:

• Install devices
• Invite other people
• Change your account or subscription details

Family: For family members and trusted friends. Provides full view and control access, but with no option to edit settings or remove devices.

Family members can:

• Control devices such as Heating and Lights

Family members cannot:

• Install or remove devices
• Invite or remove other people
• Amend device settings
• Delete video recordings
• Receive notifications from your devices
• Change your account or subscription details

How to Invite Someone to Access Your Hive Home

1. Tap the ‘People’ option from the App menu.
2. Tap ‘Invite’.
3. Select which permission you would like to grant.
4. Enter the name of your invited person (only enter the invitee’s name here, not their email address).
5. Tap ‘Send Invite’.
6. A pop-up will appear with a pre-filled invite that you will need to send to your invitee. The pop-up will allow you to choose how you would like to send the invite (e.g., email, SMS, WhatsApp, etc.). Choose your delivery method and send the invite.

Once your invitee follows the instructions and accepts the invite, they will be able to access your devices from their account. You’ll be able to see the status of the invite on the ‘People’ screen.

 NOTE: Your invitee needs to have the Hive app installed and have registered their own account before they can gain access to your devices (as per the instructions in the invite). 

Troubleshooting Invitations

Invitation Not Arrived?

• Check the delivery method (e.g., email, SMS, WhatsApp, etc.) via which you sent the invite to confirm that the invite was indeed sent. If the invite was not sent, you can send a new invite by following these steps:
  1. Cancel the original invite by visiting the ‘People’ screen when viewing your own home, selecting the person in question, and tapping ‘Cancel Invite’.
  2. Tap ‘Invite’ again to send a new invite.
  3. Choose the Permission level and then tap ‘Next’.
  4. Enter the name of the person you are inviting, and tap ‘Send Invite’.
  5. Wait for the share invite pop-up to appear and then select a method to share the invite.

When your invited guest accepts the invite, their status on the ‘People’ screen will change from ‘Pending’ to either ‘Partner’ or ‘Family’ depending on what permission level you have set.

Example of share pop up and invite:  

How to Un-invite Someone or Cancel an Invite

• You can easily cancel an invite or remove someone from having access to your home by visiting the ‘People’ screen when viewing your own home, selecting the person in question, and tapping ‘Cancel Invite’ or ‘Remove Access’.

For instructions on how to access a home, you have been invited to see Accessing Devices After Accepting an Invite via 'People'