Accessing Devices After Accepting an Invite via 'People'

Answer

Once you've joined a Hive Home, you can view and control the devices linked to that Home.

To access a Hive Home:

  1. Open the Hive app.
  2. Tap Manage in the bottom-right corner of the screen.
  3. Select the Home Picker at the top of the page.
  4. Choose the Hive Home you'd like to access.
  5. You'll be taken to that Home's dashboard, where you can view and control its devices.

If you're a member of more than one Hive Home, you can switch between Homes at any time using the Home Picker.

 TIP: Remember, arranging your dashboard won't affect the Home Owner's dashboard, so feel free to customise your view. 

I've switched to my Home account. Where have my devices gone?

If you've switched to the account with your own details through the Manage tab Home Picker then you'll see the Welcome to Hive screen.

From here, you can either:

Select Set up a new Hive home if you'd like to create your own 

  • From here you can set up the optional Home Profile

Select Access another Hive home to: 

  • View and select to switch to the Hive Homes you're already a member of
  • Get instructions around accessing another Hive home, and accept an invite through QR code or email invite
  • Once you've selected or accepted access to another Hive Home, you'll be taken to that Home's dashboard where you can view and control its devices.

 TIP: If you're a member of more than one Hive Home, you can switch between Homes at any time using the Home Picker on the Manage tab. 

How do I leave a Hive Home that I no longer need access to?

To leave a Hive Home:

  1. Switch to the Hive Home you want to leave using the Home Picker.
  2. Tap People.
  3. Select your profile.
  4. Tap Leave Home.

How do I turn off notifications from a Home I have been invited to?

In order to stop getting notifications from a Home you have been invited to, you can ask the owner to change your permission level from a Partner to a Family member. Currently, we do not support the option to only receive certain notifications from an owner’s Home and not others.  

Can I contact Hive customer support about a device that is on an account that I have been invited to?

Ideally, the Owner of a device should contact us with any questions about that device, as only certain information can be shared with a guest of that account. If you do need to contact us about a device on an account you have been invited to, please indicate to the customer support representative that you are accessing the device as a guest, along with details of the Owner’s account.