Answer
If your Heating History is displaying “no data available,” there could be a couple of reasons for this:
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Thermostat Reinstallation:
- If you have reinstalled your thermostat at any point, the data will only be available from the new installation date. So, if you’ve recently reinstalled it, that could explain the lack of data.
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Connection Issues:
- When you see the message “no data available,” it means that your Hive Hub was unable to connect with your thermostat. If this problem persists, consider checking the Hub Offline FAQ or follow the in-app troubleshooting journey to resolve the issue.
TIP: Keeping your devices online and ensuring a stable connection is crucial for accurate data collection.