Answer
We’ll agree on a date with you for your installation and confirm this by email along with the time when the engineer will arrive. Installation usually takes around 2.5 hours and the engineer will call ahead to let you know they’re on the way.
To make sure your install goes ahead smoothly, it’s best to carry out these checks before the engineer arrives:
- If you don’t already have the Hive app, we advise you to download it prior to the installation day to your smartphone or device, as the engineer will talk you through how we pair your new charger to the app.
- Make sure someone over 18 is available to meet our engineer, answer questions, and stay with them throughout the appointment.
- The engineer may need to switch off your electricity supply to install your charger. So, it’s a good idea to switch off any appliances or electronic equipment that may be affected, including any household alarms, before we start your installation.
- Make sure there’s clear access to the area where you want the charger installed. For example, we’ll need to access any locked gates or cupboards.
- Please make sure young children and pets are kept safely out of the way.
- The engineer will also check any additional work that has been completed by a third party, as we’ll need to check it before we install your charger. If our engineer finds anything that needs further investigation during your appointment, they’ll let you know what needs to happen next before we continue with your installation.