Hive Radiator Valves: Common issues and Solutions

In some cases, you may wish to return a Hive Radiator Valve to factory settings.

Factory resetting a Hive Radiator Valve will remove it from the Hive app and delete all associated settings. You will need to re-install the Hive Radiator Valve to control it again.

Steps to Factory Reset:

1. Using the Hive App: If your Radiator Valve (TRV) is online in the Hive app, you can factory reset it by selecting “Remove” from its Settings menu.

2. Direct Reset:

• Take the batteries out (refer to the User Guide for more info).
• Hold down the button below the screen.
• Put the batteries back in while still holding the button down.
• Continue to hold the button down for 5 seconds.
• The display will flash and then show all segments lit - you can release the button at this point.
• The Hive Radiator Valve will reset all settings to factory defaults and then restart in installation mode.

Battery Replacement

• The app will notify you when the batteries need to be replaced. You can also check manually by tapping the button below the screen. If the screen remains blank or shows a battery symbol, replace the batteries with two new alkaline AA batteries.

Steps to Replace Batteries:

1. Rotate the valve anti-clockwise until the screen faces away and the tab is visible.

2. Press down on the tab while keeping it depressed.

3. Slide the casing off while the tab is depressed.

4. Rotate the valve anti-clockwise to access the battery compartment.

5. Insert two new alkaline AA batteries (avoid Lithium or rechargeable batteries).

6. Rotate the valve anti-clockwise until the screen is visible again. Tap the button to ensure the screen lights up.

7. Slide the cover back on, ensuring the window aligns with the screen.

 NOTE: If you don’t replace the batteries when they get critically low, the valve will set itself partly open to ensure some warmth whenever the heating is on. 

How to Remove Your Hive Radiator Valve:

1. Enter Install/Remove Mode

• Press the button under the screen for 3 seconds. The valve will vibrate and show an “M” on the screen to indicate it has entered install/remove mode.

2. Remove the Casing

• Hold the valve on either side of the screen and rotate it anti-clockwise until the tab is visible.
• Depress the tab and, while keeping it depressed, slide the casing off.

3. Unscrew the Valve

• Depress the button next to the battery compartment. While keeping the button firmly depressed, rotate your Hive Radiator Valve anti-clockwise to unscrew it from the valve body.

 TIP:  If the valve is stuck, arrange for a plumber or engineer to remove the TRV to prevent any damage.