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Moving into a Home with Hive Products

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Answer

Welcome to your new home! If you’ve moved into a house that already has Hive products installed, here’s what you need to do to get everything up and running smoothly:

Step-by-Step Guide

  1. Check for a Hive Hub:

    • If there is already a Hive Hub in the property, it will need to be linked to your email address before you can control your heating using the Hive app. Follow the steps below under “How to detach the Hive Hub and transfer it to your account”.
    • If you’ve brought your own Hive Hub from a previous home, simply plug it in and follow the instructions here to link the existing heating devices in your new home to your account.
    • If there isn’t a Hive Hub in the property and you want to control your heating remotely via the app, you’ll need to purchase a new Hive Hub.
    • If there’s no hub in the property, you can still control your heating and hot water manually using the thermostat on the wall.

     

  2. Signal Booster:

    • If there is a signal booster in the home, make sure to switch it on. This helps in extending the range of your Hive network.

  3. Other Hive Products:

    • For any other Hive products in the home, you will not be able to use them until you have purchased a Hive Hub and created your own Hive user account.
  4. Hive Plus:
    • The warranty on an existing Hub may have expired. Become a Hive+ member to get the most out of your Hive products and access further technical support. This does not affect your ability to control your heating system manually.
How to detach the Hive Hub and transfer it to your account

 TIP: Please ensure your Hive Hub is online before following the below steps. 

  1. Hold the button on the back of the hub for 5 seconds, then release the button.
  2. The red LED on the front of the hub will flash 3 times.
  3. Wait 5 seconds.
  4. Hold the button on the back of the hub again for 5 seconds, then release the button.
  5. The red LED on the front of the hub will flash 3 times.
  6. All LEDs on the hub should now go off.
  7. If successful, the hub will display a solid green LED for 5 seconds, then it will turn red/amber until finally it will flash green while the hub restores and begins a new startup.

Linking the Hive Hub to Your Email

Please do not link the hub to your email until the light is solid green. This can take up to 30 minutes. Once the light has turned green, you will be able to link the hub to your email via the Hive App.

If Unsuccessful

If unsuccessful, after step 6, the hub will display a solid red LED for 5 seconds before returning to its normal state. Please retry from step 1 to detach the hub.