If your car is charging at a slower rate than expected, this may be for a few reasons:
Battery level:
The charger can charge at a maximum of 7–7.4kW when the battery is below 80% full. The charging rate will gradually decline as the battery power increases.
Charging mode (Power+ / schedules):
If you are using Power+ or a charging schedule, your car may not charge continuously or at full speed. Charging is optimised to lower-cost or lower-demand times, so it may start, stop or adjust speed automatically.
Cold or hot weather:
If the weather is particularly cold, the car will take longer to charge. Very hot or very cold temperatures can also cause your vehicle to reduce charging speed to protect the battery. Consider pre-heating your car or parking it indoors where possible.
Household electricity demand (load balancing):
Your EV charger may reduce charging speed if other high-power appliances (such as ovens or showers) are being used at the same time, to avoid overloading your home’s electrical supply.
Charging speed around 3.6kW–4kW:
If the charging speed is consistently around 3.6kW–4kW, make sure the specs of your EV and charging cable support higher charging rates. Your vehicle settings or home power usage may also limit the speed. If you are not sure what to check on your vehicle, please get in touch with your local dealership or manufacturer for support.