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FreeCharge: Using the Hive App

Created on Thu Mar 13 09:16:21 UTC 2025 | Last modified on Thu Mar 13 09:16:21 UTC 2025

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Answer

Setting up FreeCharge in the Hive App is simple, the app will guide you through the process, but here's a snapshot of how it will look for you:

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  1. Open the Hive App:

    • Launch the Hive app on your mobile device.
    • Navigate to the charger settings and tap on 'Schedule'.

  2. Select FreeCharge:

    • Choose the FreeCharge option. If you're not eligible, it will display as SmartCharge.

  3. Get Started:

    • You'll be provided with information about FreeCharge.
    • Tap 'Let’s get started' to begin the setup.

  4. Read Information Screens:

    • Follow the on-screen instructions and read through the information provided.

  5. Understand Credits:

    • Learn how credits are calculated and applied to your account.

  6. Link Your British Gas Account:

    • Connect your British Gas account to complete the setup.

Hive Wallet

Hive Wallet will provide a snapshot view of your savings and credit earned when using FreeCharge or SmartCharge for EV Charging.  

Access to your Hive Wallet is simple. All you need to do is:

  1. Tap into your EV charger in the Hive app
  2. Tap on the graph icon in the top right
  3. Once you are on the activity summary page and you can see your total Smart/FreeCharge credit

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Tap on the arrow in the credit box and this will take you through to your wallet.

Here, you will be able to view:

  • Total Smart/FreeCharge credits earned
  • ‘This month’ snapshot including number of charging sessions, average cost per charge and average charge duration
  • Credits per day