Answer
Welcome to our Hive Service Status!
We aim to keep you informed about any issues that might affect your Hive products. Rest assured, our team is on it, and we're committed to providing timely updates. Be sure to check back regularly for the latest information and solutions.
Hive App
Devices Spinning on Android We are aware of an issue for customers using Android phones where the devices may display a spinning circle after the app is opened.
A force close of the app and re-open will temporarily resolve the issue while we work on a fix.
Heating History Showing as “Avg per Day” Instead of “Avg per Month”? When you switch to the Yearly View in the Heating History section of the app, you might notice that it displays “Avg per day” instead of “Avg per month.” Don’t worry—the calculation shown is still correct for the monthly average. This is just a labelling issue.
We’re already working on a fix, and it will be included in an upcoming app update. Thank you for your patience!
Temperature Displaying as 32°C on iOS Devices We’ve identified an issue where tapping the Dynamic Island or notch on iPhones in the heating control screen may show the target temperature as 32°C. On iPads and older iPhones, tapping just above the thermostat name can cause the same behaviour.
NOTE: This is a visual error only and does not actually impact the target temperature your heating is set to.
Our team is actively working on a fix and will update you as soon as it’s resolved. In the meantime, please avoid tapping these areas. Thank you for your understanding and patience.
Issue Joining a Home on Android We’re aware of an issue where secondary users may not be able to join a home if the invite link is opened on an Android device.
Our team is investigating and working on a fix. In the meantime, there are two workarounds you can use:
- Open the invite link on an iPhone or iPad
- Log in to the Hive app using the primary user’s email and password (the previous method before secondary users were introduced)
Thank you for your patience while we resolve this.
Thermostat Mode Reverts After Boost We’ve identified an issue where, under certain steps, the thermostat may revert to Schedule mode after a boost ends instead of staying in Manual or Off mode. This only occurs if the following steps are taken:
- Navigate to the Heating screen
- Change to Manual or Off mode (from Schedule or vice versa)
- Return to the Homepage
- Turn Boost on
- Stop Boost
- Navigate back to the Heating screen
If the boost is started immediately from the dashboard without changing modes first, the thermostat will remain in the correct operating state once the boost finishes.
Our team is investigating and working on a fix. Thank you for your patience while we resolve this.
Hive Action Notification Preferences Issue We’re aware of an issue where customers are currently only receiving push notifications for their Hive actions, even if email and text notifications are selected.
Additionally, if push notifications are not selected but email and text are, a push notification is still sent.
Our team is investigating and working on a fix. Thank you for your patience while we resolve this.
Heating & Brightness Controls on Apple Watch We’re currently looking into an issue that prevents heating targets and bulb brightness from being adjusted using the Apple Watch.
Our team is working to resolve this as quickly as possible. In the meantime, you can still manage your heating and lighting settings through the Hive mobile app.
Thank you for your patience while we investigate this.
Smart Heating
“Error Limit Exceeded” Message When Installing Heating Some users with new heating installations are seeing a “Error Limit Exceeded” error when setting up devices in the Hive app.
To fix this:
- Try resetting and pairing your heating devices.
- If you're installing Hive v4 heating (with OpenTherm), make sure your Hive Hub stays plugged in for at least 10 minutes before reinstalling — this allows it to update to the latest version.
For step-by-step reset and pairing instructions, click here.
Hive Hubs
Nano 3 Hub Going Offline During Setup We’ve found that a small number of Nano 3 Hubs may go offline during or just after the initial firmware update — especially when connected via Wi-Fi instead of Ethernet.
How to spot it:
If your Hub shows no LED light after setup, it may have dropped offline.
How to fix it:
Try a quick power cycle.
A power cycle is a simple process to reset a device. Here’s how you can do it:
- Turn off the device: Unplug it from the power source or switch it off.
- Wait for a few seconds: Usually, 10-30 seconds is enough.
- Turn the device back on: Plug it back in or switch it on.
TIP: For a more stable connection, we recommend plugging the Hub directly into your router using an Ethernet cable.
Hive Plus
Stuck on ‘Done’ During Hive Plus Setup Some users may find that tapping ‘Done’ during the Hive Plus setup doesn’t move them to the next step. This usually happens when the Home address hasn’t been set up correctly — often due to the Hive multi-Home feature.
To fix this, please contact Hive Support. A live agent can update your Home address, and once that’s done, you should be able to continue with the Hive Plus onboarding.
Thanks for your patience while we work on improving the experience.
Issue Cancelling Hive Plus Memberships We’re currently investigating an issue affecting the cancellation of some Hive Plus memberships — particularly those that include a free trial (e.g. 1, 3, or 6 months) or a discounted annual plan.
This issue is ongoing and may take some time to resolve. In the meantime, if you need to cancel one of these memberships, please contact Hive Support.
Thanks for your patience while we work on a fix.
