Answer
What is Power+?
Power+ is Hive's new smart charging offer designed to make energy savings simpler and more accessible. With Power+, you’ll receive 25% off the cost of energy whenever we smart charge your device.
- Works with any British Gas electricity tariff
- You can override smart charging anytime and pay your standard tariff rate
Why are we changing from SmartCharge to Power+?
SmartCharge had variable credit rates based on how long your device was plugged in, which many customers found confusing. Power+ simplifies this by offering a consistent discount and allows us to expand compatibility to more devices.
When is Power+ launching?
Power+ will be available in the next couple of months.
We’ll notify you via:
- Email (in advance)
- In-app notifications (on the day of the upgrade)
What do I need to do as a SmartCharge customer?
Nothing! You’ll be automatically switched to Power+ on launch day.
- We’ll verify your British Gas account details
- We may need to re-link your account to ensure everything is up to date
- If you’d prefer not to receive Power+ benefits, you can opt out by adjusting your charging mode in your charge schedule settings
TIP: Make sure to keep your app up to date so you're on the latest version
We’ll send more details via email closer to launch.
What does this mean for FreeCharge customers?
You’ll continue to enjoy your FreeCharge benefits until:
- You reach your usage cap, or
- Your year of free charging ends
After that, you’ll be automatically switched to Power+ instead of SmartCharge.
- You can opt out of Power+ by adjusting your charging mode in your charge schedule settings
- We’ll remind you in the app when your free period is ending
- More information will be sent via email before Power+ launches