Step-by-Step Guide to Reconnecting Your Hive Heating Devices

Answer

 NOTE: The remove button will only appear when the thermostat or receiver is offline. 

If you remove a thermostat or receiver from your account, both devices will be deleted to ensure they can be correctly paired again later.

When you're ready to re-add them, make sure to pair the receiver first, followed by the thermostat. This helps everything work smoothly.

Understanding Your Receiver Status Light (top right light)

ImageImage

Left - Single Channel Receiver (Combi boiler - heating control only)/Right - Dual Channel Receiver (conventional boiler - heating and hot water control)

Connected mode (Online) 

 TIP: For your receiver to change from double flashing orange/amber > single orange/amber > green, your Hive Hub will need to be in pairing mode.

  • Double orange/amber flash – Receiver is searching for your Hive Hub.
  • Single orange/amber flash – Receiver has found the hub and is now ready to pair with the thermostat.
  • Solid green – The Receiver has connected to both the hub and the thermostat and will now operate online via the Hive app and locally via the physical thermostat. 

Standalone mode (Offline)

  • Single pink/white flash – The receiver is searching for a thermostat to enter standalone mode. If paired in this mode, your thermostat will work via the thermostat only, it will not function via the Hive app.
  • If you wish to pair in standalone mode, please see Standalone Mode for Hive Thermostats.

Resetting and Pairing Your Hive Heating Devices (Receiver and Thermostat)

 CAUTION: Make sure to take the batteries out of your thermostat while you're pairing the receiver. 

  1. Turn off the isolation switch for the boiler/central heating system.
    • ImageThis will power down your Hive receiver, and all the lights on the device will go out.
  2. Turn the isolation switch back on then press and hold the "central heating (flame icon)" button on the receiver until the status light starts to flash either pink/white or amber.
  3. If the status light flashes pink/white, then release the button, please, and press and hold again until the status light changes to a double flashing amber light, then release.
  4. Place the Hive Hub into pairing mode by navigating to the ‘Get started’ screen or ‘+ Add a device’ button (Manage tab) and select ‘Smart Heating’ and press the start button. Your hub will then start flashing amber, indicating that it’s looking for devices to pair.
  5. Once the status light changes to a single flash of amber, you can then reset the thermostat.  

 NOTE: The receiver will time out after 40 minutes and exit pairing mode. The status light will then change to a solid amber if not fully paired within this timescale. If this happens, please follow from step 1 above to put back into double amber flashing (pairing mode)  

Please locate your thermostat and refer to the images and steps provided below to perform a reset.

Hive 2 Thermostat

Image

  1. Below the thermostat dial, press and hold the left (Back Arrow) and middle (Menu) buttons together.
  2. When 'Factory Reset' appears and the countdown reaches zero, release the buttons. The thermostat will display 'Searching'.
  3. After pairing, the screen shows button functions - press the "Back Arrow" to return home. Confirm the receiver's status light is green before exiting the install screen in the app.

Hive Thermostat Mini

Image

  1. To initiate the reset process, press and hold the buttons (left and middle) down arrow and ‘O’ simultaneously until the countdown finishes.
  2. Once the Hive symbol appears, you can release the buttons. If you release the buttons before the Hive symbol appears, the device will not enter the 'Searching' mode.

Hive 1 Thermostat 

Image

  1. While holding both "+" and "-" buttons, reinsert the battery to power it up.
  2. Keep holding the "+" and "-" buttons until "FIND" appears (10 second countdown); if released early and "REJOIN" shows, take the batteries back out and repeat from step 1.
  3. When pairing is complete, "FIND" disappears and the temperature displays. Ensure the receiver’s status light turns green, then exit the install screen in the app.

 NOTE: If you have Hive Radiator Valve's, they will need to be linked to the heating zone to enable Heat on Demand again. This can be done by following the steps below.

Image