Are there any lights on the top of your Hub 360? No Is there power supply to your Hub 360? Yes Has restarting your Hub 360 resolved the issue? Yes No Has performing a full network restart resolved the issue? Yes No Has following the Change Wi-Fi steps on the Hive App resolved your issue? Yes No Has changing to Bluetooth mode and following the Change Wi-Fi steps resolved your issue? Yes No Is your internet speed above 5.0Mbps? No Yes No Yes