What device is showing offline? Hive Hub Offline Which Hive Hub do you have? Nano2 Are there any lights on your Nano2 Hub? No Has this resolved your issue? Yes No Yes Is your download speed above 5.0 Mbps No Yes Has a Full Network Restart Resolved your issue? Yes No Has trying a new Ethernet cable or port resolved your issue? Yes No Hub 360 Are there any lights on the top of your Hub 360? No Is there power supply to your Hub 360? Yes Has restarting your Hub 360 resolved the issue? Yes No Has performing a full network restart resolved the issue? Yes No Has following the Change Wi-Fi steps on the Hive App resolved your issue? Yes No Has changing to Bluetooth mode and following the Change Wi-Fi steps resolved your issue? Yes No Is your internet speed above 5.0Mbps? No Yes No Yes Nano3 Are there any lights on your Nano3 Hub? No Has this resolved your issue? Yes No Yes Is your download speed above 5.0 Mbps? No Yes Are You Connecting Your Hive Nano 3 Hub Connected by Ethernet cable or by Wi-Fi? Ethernet Has a Full Network Restart Resolved your issue? Yes No Has trying a new Ethernet cable or port resolved your issue? Yes No Wi-Fi Has restarting your Nano3 Hub resolved the issue? Yes No Has performing a full network restart resolved the issue? Yes No Has following the Change Wi-Fi steps on the Hive App resolved your issue? Yes No Hive Radiator Valve Press Next when your Hive Hub is in the optimum position Next Does the Hive Radiator Valve Screen Light Up? No Has this resolved your issue? Yes No Yes Has this resolved your issue? Yes No Has this resolved your issue? Yes No Has this resolved your issue? Yes No
