What colour is the status light on your Hive Receiver? Solid Red Do You Have A Hive Hub? Yes Press Next when your Hive Hub is in the optimum position Next Which model of Hive Thermostat do you have? Hive 1 Thermostat Did power cycling your Hive 1 Thermostat resolve your issue? Yes No Did resetting your hive1 thermostat resolve your issue? Yes No Hive 2 Thermostat Did power cycling your Hive 2 Thermostat resolve your issue? Yes No Did resetting your Hive 2 Thermostat resolve your issue? Yes No Hive Thermostat Mini Did power cycling your Hive Thermostat Mini resolve your issue? Yes No Did resetting your Hive Thermostat Mini resolve your issue? Yes No Hive Wired Thermostat Has power cycling your Hive Wired Thermostat resolved your issue? Yes No Has resetting your Hive Wired Thermostat resolved your issue? Yes No No Which model of Hive Thermostat do you have? Hive 1 Thermostat Did power cycling your Hive 1 Thermostat resolve your issue? Yes No Did resetting your hive1 thermostat resolve your issue? Yes No Hive 2 Thermostat Did Power Cycling your hive 2 thermostat resolve your issue? Yes No Did resetting your Hive 2 Thermostat resolve your issue? Yes No Hive Thermostat Mini Did power cycling your Hive Thermostat Mini resolve your issue? Yes No Did resetting your Hive Thermostat Mini resolve your issue? Yes No Hive Wired Thermostat Did power cycling your Hive Wired Thermostat resolve your issue? Yes No Did resetting your Hive Wired Thermostat resolve your issue? Yes No Amber/Pink/White No Light Has this resolved your issue? Yes No Is there power to your boiler? No Yes Green/Blue Does the green light below the heating symbol come on? Yes No
