What is the problem? Wrong type of heating selected Can you see the 'Type of heating' setting? Yes No Are you on the latest version of the Hive App? No Yes Can you now see "type of heating"? Yes No Home is heating slowly Is your Hive Heating Offline? Heating Offline Which devices are showing as offline? Hub Offline Which Hive Hub do you have? Nano2 Are there any lights on your Nano2 Hub? No Has this resolved your issue? Yes No Yes Is your download speed above 5.0 Mbps No Yes Has a Full Network Restart Resolved your issue? Yes No Has trying a new Ethernet cable or port resolved your issue? Yes No Hub 360 Are there any lights on the top of your Hub 360? No Is there power supply to your Hub 360? Yes Has restarting your Hub 360 resolved the issue? Yes No Has performing a full network restart resolved the issue? Yes No Has following the Change Wi-Fi steps on the Hive App resolved your issue? Yes No Has changing to Bluetooth mode and following the Change Wi-Fi steps resolved your issue? Yes No Is your internet speed above 5.0Mbps? No Yes No Yes Nano3 Are there any lights on your Nano3 Hub? No Has this resolved your issue? Yes No Yes Is your download speed above 5.0 Mbps? No Yes Are You Connecting Your Hive Nano 3 Hub Connected by Ethernet cable or by Wi-Fi? Ethernet Has a Full Network Restart Resolved your issue? Yes No Has trying a new Ethernet cable or port resolved your issue? Yes No Wi-Fi Has restarting your Nano3 Hub resolved the issue? Yes No Has performing a full network restart resolved the issue? Yes No Has following the Change Wi-Fi steps on the Hive App resolved your issue? Yes No Receiver Offline Are there any lights on your receiver? No Has this resolved your issue? Yes No Yes Do You Have A Hive Hub? Yes Press Next when your Hive Hub is in the optimum position Next Which model of Hive Thermostat do you have? Hive 1 Thermostat Did power cycling your Hive 1 Thermostat resolve your issue? Yes No Did resetting your hive1 thermostat resolve your issue? Yes No Hive 2 Thermostat Did power cycling your Hive 2 Thermostat resolve your issue? Yes No Did resetting your Hive 2 Thermostat resolve your issue? Yes No Hive Thermostat Mini Did power cycling your Hive Thermostat Mini resolve your issue? Yes No Did resetting your Hive Thermostat Mini resolve your issue? Yes No Hive Wired Thermostat Has power cycling your Hive Wired Thermostat resolved your issue? Yes No Has resetting your Hive Wired Thermostat resolved your issue? Yes No No Which model of Hive Thermostat do you have? Hive 1 Thermostat Did power cycling your Hive 1 Thermostat resolve your issue? Yes No Did resetting your hive1 thermostat resolve your issue? Yes No Hive 2 Thermostat Did Power Cycling your hive 2 thermostat resolve your issue? Yes No Did resetting your Hive 2 Thermostat resolve your issue? Yes No Hive Thermostat Mini Did power cycling your Hive Thermostat Mini resolve your issue? Yes No Did resetting your Hive Thermostat Mini resolve your issue? Yes No Hive Wired Thermostat Did power cycling your Hive Wired Thermostat resolve your issue? Yes No Did resetting your Hive Wired Thermostat resolve your issue? Yes No Receiver & Thermostat Offline Thermostat Offline All Showing as Online Heating Online
