What is the problem? Setup and Onboarding Issues Have you set up a Samsung SmartThings account? No Yes Can you see Samsung as an option in the works with Hive page? No Yes Are you entering the correct SmartThings e-mail address and password? No Yes Is your heat pump already added in the SmartThings app? Yes Has this resolved your issue? Yes No No Click 'Next' when complete Next Error When Trying to Make Changes to my Hot Water Are you experiencing the same problem if you try the same action in the Samsung SmartThings App? Yes No Is your phone’s Wi-Fi or mobile-data connection stable (two bars or better)? No Yes Is the Hive app on the latest version? No Yes Has this resolved your issue? Yes No
