Hive Service Status

We were experiencing an issue where Away Mode settings couldn't be changed while your system is in Away Mode.

This has now been resolved with Hive App Version 14.0. Please ensure you are on this app version if you are continuing to experience this issue. 

Some Android users were experiencing a spinning circle when opening the Hive app. 

This has now been resolved with Hive App Version 14.0. Please ensure you are on this app version if you are continuing to experience this issue. 

We’re aware that Hive widgets aren’t appearing or working properly on iPhones and iPads running iOS 18 — the latest version of Apple’s operating system. Our team is actively investigating the issue. We’re on it and will share updates as soon as we have them. Thanks for your patience!

Some users with new heating installations are seeing a “Error Limit Exceeded” error when setting up devices in the Hive app.

To fix this:

• Try resetting and pairing your heating devices.
• If you're installing Hive v4 heating (with OpenTherm), make sure your Hive Hub stays plugged in for at least 10 minutes before reinstalling — this allows it to update to the latest version.

For step-by-step reset and pairing instructions, click here.

We’ve found that a small number of Nano 3 Hubs may go offline during or just after the initial firmware update — especially when connected via Wi-Fi instead of Ethernet.

How to spot it:
If your Hub shows no LED light after setup, it may have dropped offline.

How to fix it:
Try a quick power cycle.

A power cycle is a simple process to reset a device. Here’s how you can do it:

1. Turn off the device: Unplug it from the power source or switch it off.
2. Wait for a few seconds: Usually, 10-30 seconds is enough.
3. Turn the device back on: Plug it back in or switch it on.

 TIP: For a more stable connection, we recommend plugging the Hub directly into your router using an Ethernet cable. 

Some users may see a “Set Up Code Incorrect” error when trying to link their Nano 2.5 Hub to Apple HomeKit using the Home app and QR code.

To get this resolved, please contact Hive Support for help.

Some users may find that tapping ‘Done’ during the Hive Plus setup doesn’t move them to the next step. This usually happens when the Home address hasn’t been set up correctly — often due to the Hive multi-Home feature.

To fix this, please contact Hive Support. A live agent can update your Home address, and once that’s done, you should be able to continue with the Hive Plus onboarding.

Thanks for your patience while we work on improving the experience.

We’re currently investigating an issue affecting the cancellation of some Hive Plus memberships — particularly those that include a free trial (e.g. 1, 3, or 6 months) or a discounted annual plan.

This issue is ongoing and may take some time to resolve. In the meantime, if you need to cancel one of these memberships, please contact Hive Support.

Thanks for your patience while we work on a fix.

For more information on these products, please see Discontinued Smart Security Products