Outcome
Spare Charging Cable
Ask the customer if they have a spare charging cable available (excluding a 3-pin charger).
If the customer has a spare cable, instruct them to try using it to see if the issue persists.
If the spare cable works then advise the customer it appears to be a cable issue. If not, the issue is likely with the car and they can check the below:
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Check the Car's Battery:
- Advise the customer to check the car's battery level.
- Explain the role of the "Battery Management System" (BMS) in managing the charge.
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Review Car's App and Settings:
- Ask the customer to check the car's app or other settings for any schedules that may be set.